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Security Tips for Remote and Mobile Working

Security tips for remote working

Mobile security plays a big role in staying safe as many companies want to enable their employees to work securely on smartphones or tablets while they are on the road or away from the office – but they often fail due to IT security requirements. In order to achieve the highest possible security and data protection, companies must implement organizational and technical measures, to protect corporate data and systems.

 

Here below is a list of a few tips that can help employees to protect their organization’s security:

 

    • Free Public WiFi: Working on free WiFi can be attempting for employees who pay for their own data plans. They must be aware that these networks are not secure enough to use when logging into secure systems or transmitting sensitive information (customer data, credit card numbers, etc.). They must access companies’ data via their secure connection at home or enable their 4G for secure connectivity when they are on travel.

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    • VPN: companies that have employees using remote access applications, should use a VPN. With its help, employees can get a flexible connection on different online services and protect the traffic. VPNs allow the creation of a secure tunnel by means of data encryption during the connection. And as it grants access to all work applications and information employees haves feeling of working from the office.

 

    • Password management: When it comes to password management, employees use to take it very light. A good password management is the key to remote working security. Access to the applications containing crucial business and customer’s data must be protected with a strong password that contains at least eight characters, among which there must be capitals, low case letters, numbers, and special characters.

 

    • Two-Factor Authentication: Two-factor authentication is also considered for password protection. It adds an additional layer of security to the authentication process and makes it harder for attackers to gain access to employees’ devices or online accounts. It’s used to limit and control unwanted access to sensitive data.

 

    • Remote Access Applications: organizations must define which applications and data employees can use with their mobile devices, email programs including calendars and contacts, a browser, a document repository, and product and pricing databases.

 

    • Data Encryption: Protecting organizations’ and customers’ personal data is vitally important to the success of any organization. Encrypting that data with one of the best practices to be on the safe side. In the case of remote working, sending emails with sensitive data represents a huge risk. It could be intercepted or seen by a third party. If you encrypt the data attached to an email, it will prevent an unintended recipient from viewing the information. Also, be sure your device is set to have all stored data encrypted in the case of theft.

 

    • GDPR: As GDPR requires companies to have a 180-degree overview of the existing data, they must make data roadmaps with information such as, where the data is located, who is using the data – and is that data is being used in office equipment or remote devices.

 

    • Physical security: Employees must pay extra attention to their devices or files that contains companies’ important data once it’s out of the office perimeter and it’s not in use. Devices with important data in it, must not be left unsecured and unattended in any circumstance.

 

Remote employment is becoming more and more famous thanks to the advanced technologies and the flexibility it offers. Business must give extra attention to the security issues that can come along with the deployment of remote work. They must work on strategies that protect employees and business against cybercrime and offers a safe remote workplace.

CRM Automation: How can you elevate your Customer Relationship Management?

CRM Automation How can you elevate your Customer Relationship Management

The automation of companies has become a trend of our time. The modern market has set its own rules. The perfect product alone is no longer enough. In addition to the ideal product, customers also demand impeccable service. If a good product and competitive pricing are no longer enough to gain customers’ loyalty, then a personalized experience will have to be your differentiator. The competition is very strong, so a modern entrepreneur should pay close attention to customer management. Because one thing that 2021 has taught us, is to add good service to even the best product. Thus, automation is one of the most effective ways to effortlessly streamline your business.

 

The corona pandemic has further accelerated existing trends in automation. More and more companies want to automate their processes with the help of their CRM. The trend of collecting, unifying, and transforming customer data is becoming difficult and time-consuming without a proper data integration tool, but new offerings are finally making it possible for small and medium-sized businesses to do the same. One of the biggest benefits of automation is that instead of manually filling out all the documents, your team can let the software do it automatically. This gives them the opportunity to spend their valuable time on more important things. The software is programmed to work flawlessly, saving you a lot of problems and headaches and making the choice between tradition and automation obvious. CRM is becoming more and more synonymous with automation. The global CRM market is poised to reach about $113.46 billion by the end of 2027 (Globe Newswire, 2021).

 

As CRM takes care of a significant portion of the work processes; you don’t need to hire a big team to do the job but some entrepreneurs are still afraid to introduce the innovation because they are not sure if this solution really works and will be accepted by their team. Along with the fear of change, often companies don’t have an integrated approach to contact information and use different customer relationship management solutions that don’t communicate with each other. Without data integration tools, the process becomes difficult and time-consuming. In such a situation, employees need to log into multiple systems, download multiple sets of data to create their own unified customer database.

 
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On the other hand, the organizations which have successfully adapted to the new situation, use new tools and technologies to review and adapt their sales process to close more deals. Businesses that implement CRM automation experience an average of a 451% increase in qualified leads. (Annuitas Group). The CRM system, allows them to manage all contacted data of their customers and business partners in a structured and clear manner. They can record interactions and collect all important information about them along the customer journey, the journey from lead to purchase. Also, by bringing valuable data together, they are able to better understand and respond to the needs of their customers. Without electronic support, this mass of data cannot be handled at all.

 

Software for consolidating customer data easily connects disparate silos so data can be shared across systems for trend analysis, better decision-making, and greater customer satisfaction. For instance, using chatbots for communicating with customers, automating helpdesk tickets, or using automated email workflows to assist prospects in the sales process, customer management automation is on the rise. This automation enables companies to provide quality customer service while optimizing operational costs. The tools for this are also becoming easier and cheaper, which is why this is becoming more and more interesting, even for smaller companies.

 

However, it’s very important to choose software that is suitable for your team. Many CRMs look too mysterious but work as simple appointment schedulers. Therefore, the demand for quality software is very high among both small and medium-sized businesses. Well-designed software is user-friendly, which makes it easier for managers to explain the importance of the new software to their employees. It should definitely be done, and in this case, it’s not complicated.

A fully-integrated CRM system offers significant benefits but you must look for implementation options, scalability, adaptability, business value, and, of course, best value for money. The focus must always be on the individual requirements and needs of your company and the associated tasks, but also on employees who will use the system in the future.

Data: A key resource for Digital Business Models

Businesses are generating and collecting large amounts of data, due to the rapid digitalization in all sectors and industries. Digitization has come to stay so not only the volume but also the variety of data – structured and unstructured – is growing exponentially in companies around the globe. New sources of income and growth opportunities are what companies strive for today. The evaluation and analysis of data help significantly and are becoming more and more important for companies – because the results of such analysis are considered as a strategically valuable asset.

Data A key resource for Digital Business Models

Companies don’t just want to collect the data, but their goal is to get real benefit from it. The analysis of data, which arises from individual digital interactions, generates significant added value for companies. This also includes the processing of omnichannel data, regardless of whether they are structured or unstructured, to get better insights into the entire customer journey. In order to unlock this potential in companies, a data strategy is required, i.e. a plan for data value creation in the company. Because only those who use data in a targeted and intelligent way can make better and faster decisions, optimize processes, improve planning or develop new approaches, define new customer-specific offers, or even innovate the entire business model & define short- and long-term objectives.

If implemented correctly, a data strategy offers companies from all industries and, in all areas of the company, sustainable benefits. In the transformation process, management must take into account the data infrastructure, data management, the general data strategy approach, and data analysis and its use.

 

Data infrastructure

The development of future-proof and efficient data infrastructure is based on a high degree of flexibility in data generation, virtualization, and processing. For high-quality data analysis, companies should therefore increasingly focus on independent software components (microservices) that have interfaces with common communication standards and thus enable quick and flexible integration into new applications without detours. Particular attention should be paid to fast network architecture, the prevention of data silos (e.g. by introducing a data lake), and the inclusion of secure cloud solutions.

 

Data strategy

The development and implementation of a data strategy often present companies with challenges. A suitable data strategy must be adapted to an organization and its objectives. It defines how data is handled and which goals are pursued. Since data value creation is not just a technology issue, but rather affects almost all areas of the company as the core of digital transformation, uncoordinated and decentralized approaches often do not lead to success.

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Therefore, a correspondingly fast and agile strategy is required to achieve results quickly. If the decision is made on a static approach, the motto is usually “defense instead of attack”. The focus is clearly on strict regulations in the handling of data and data quality. With a strategic approach, companies choose the middle ground between strict guidelines and targeted data usage. Companies that take a dynamic approach to data handling use a large amount of data in order to be able to react quickly to market changes and to improve their own analytical skills. Fast data access and quick results are important here. In the dynamic approach, cost savings and profitability through the use of data come to the fore. Flexibility in analysis and quick availability of results, for example through user-friendly data visualization, is essential.

 

The data warehouse

No matter what you need your data for and how you ultimately create your data strategy, every modern organization with a lot of data needs modern data warehousing. The data warehouse is the universal place where data from many different sources is collected. If you are planning a suitable data strategy, the data warehouse is one of the most important core elements to be reviewed. In many companies, IT teams are looking for a suitable data strategy that simplifies administration and helps to draw value from all the existing data. A modern data warehouse must therefore be part of a successful data strategy. Companies working on a data strategy cannot avoid modernizing their data warehouse. And one of the most important tasks in this modernization is the automation of the data warehouse.

 

The goal of a strong data strategy should always be to build an organization where agility is an integral part of its DNA. Such an organization works with an operating model that focuses on the employee and the customer. The model equips the company with the ability to quickly recognize changing business requirements and to continuously develop. We support you in designing, implementing, and integrating data correctly into your existing system landscapes and thus into your processes. Feel free to reach out to our consultants that offer a wide range of business and technical know-how as well as the necessary instinct to solve the individual challenges of your organization. We can’t wait to help you find success.

 

 

Sources:

SAP White Paper: Digital Transformation – Digital Business Modeling A Structural Approach Toward Digital Transformation

It Takes Next Level Preparation to Achieve the Best of Your Cloud Migration

a cloud migration steps

Nothing is built for eternity in IT. Applications that were state-of-the-art ten years ago no longer meet the needs of agile enterprises. Every day, industry leaders are competing with digital upstarts that develop their business exclusively in the cloud. To fight this battle, Innovative CIOs are therefore migrating their applications and data management to the cloud.

They want to benefit from the flexibility, diversity, security, and scalability of powerful and highly available cloud services for their digital transformation. But you only unlock these potentials if you prepare yourself and your IT departments well enough. Here below is a five-step preparation to respond to the demand.

 

  1. Question everything and rediscover your business

Do not leave one stone on the other and analyze all previous processes. Ask the right questions: What needs to change? What are the consequences of migrating certain applications to the cloud? Which adjustments are necessary for the work processes, the responsibilities? Take all departments with you on your journey. As cloud migration means much more than the introduction of new technology, the entire organization to the last employee must understand where the journey is going, what is being done, and what needs to change. Rather, it means developing into an agile organization because the cloud also works with agile methods, since every four to six weeks is an update. So, a company is constantly benefiting from new and best practice solutions when it is ready to adapt. To keep pace with this rapidly changing infrastructure, the new cloud services need to be designed and implemented so that you and all departments move at the same pace. For many companies, this is a significant change.

 

  1. Define agile business processes to unlock all of the cloud potentials

If you have not yet established agile work processes, you will need to introduce them with cloud migration at the latest. Because the effects of constant updates circulate in all areas. The departments also need to be more agile to ensure continuous integration of new features. You need to involve senior executives in prioritizing and approving. The specialist departments and project teams will have to collaborate in the future like an interconnecting gearbox in a single machine. As the development tool spins faster to support agile processes, it also forces everyone else to spin faster. This may be annoying at first, but the long-term benefits will be enormous. The organization as a whole becomes more agile, which speeds up day-to-day operations and workflows. Product development, marketing, and sales can react much faster to market opportunities and competitive pressure. Developers can quickly implement new features to meet important customer needs. Thanks to the scalability of cloud applications, they can optimize IT investments along with the services they request.

 

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  1. Think networked in processes, technologies and especially in people

In the face of agile and accelerated processes, cloud migration is never just a technology introduction, but always a change process for the entire company. Ask about the effects on people and processes: which people are directly, and which are indirectly affected? Who needs to be hired and who needs further education? What effects does this have on the ongoing processes? In order to handle the three dimensions of people, processes, and technology equally, you need a change in the current management method.

 

  1. Set priorities and start with the easy-to-reach Quick Wins

The implementation of cloud migration is a complex challenge in which some tasks are highly useful and can be implemented quicker. Other areas, however, have a low benefit and require high expenditures. Prioritize all tasks with an XY matrix, where you divide the quadrants into high and low utility and low and high overhead. Then start with the implementation with the tasks that offer a high utility value with little effort. Such “quick wins” give their project energy and help to convince the skeptics. Tasks with little benefit and high effort can postpone your entire project. The intervening tasks should be sorted according to the organizational needs.

 

  1. Formulate your vision with clear goals and document your concept

Many cloud projects begin with an informal discourse that quickly brings about much agreement. It is better, however, to document the concept and to define the key factors in it. For example, a cloud migration project needs a vision with clear goals for the next one, three, and five years. Describe the benefit for your business and how it will evolve. Create a roadmap that defines competency progress and milestones. Sketch the solution architecture for full implementation and how your business will transform along the way. This document provides guidance to all project participants in the implementation process and ensures the long-term success of your company on the path to digital transformation.

 

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