Coronavirus: Safe Work Environment from Home office

COVID 19 Coronavirus Home office

The coronavirus outbreak has infected more than 250,000 people around the globe with 10254 death cases. Its spread has left businesses around the world to slash costs, lay off workers, pause investments and even declare bankruptcy in some server cases.

As the government has ordered us to remain indoors and self-quarantine to stop the spread of the coronavirus, many companies are obliged to send their staff on short-term work from home setup. Big tech companies, such as, Facebook, Google, Twitter, Salesforce and Amazon have already implemented remote working policies for many or all of their employees around the globe.

 

Making telecommuting work at scale will require companies to re-evaluate how technology can be used to produce the best outcomes from their workers without sacrificing any security or data breaches.

When it comes to enabling the largest possible number of employees to do their jobs remotely as far as possible, Company usually choose to give its employees an encrypted connection via remote desktop (RDP) and corporate VPN solutions so the remote users can directly connect to the organization’s network and servers. Therefore, a right preparation and setup is critical to avoid all problematic situations. In this time of sudden peak in VPN traffic, companies must ensure their security measurements against a remote attack in order to protect against the risks associated with different attack methods, such as phishing, credential theft and vulnerability exploitation.

 

A VPN provides protection, but it also presents an attractive target to attackers for two reasons:

 

  • First because it allows to transmit sensitive information over public and shared networks. As company allows its employees to work from the network outside the secure perimeter of company, the hackers no longer have to breach a perimeter to find data that is sensitive as just one remote access flaw could be sufficient to breach a system. Once they gain privileged access to your system, it will be difficult to prevent data loss, prevent phishing, protect against ransomware, etc.
  • Second, because a VPN typically does not have layers of security and often lack many of security controls such as Firewalls, intrusion detection, proxies and other controls. An internal network often has systems that are less secure than those expected to handle traffic from the public network. This can make VPN-based attacks that bypass a perimeter more attractive than attacks that directly target the perimeter.

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Here below are few security reminders how remote users can protect corporate data:

 

    • Company staff needs to be vigilant about setting-up any unauthorized (often undetected) remote access connections, that may expose the organisation to the possibility of network misuse, unavailability of key systems or fraud. Employees must be educated enough to know that all unauthorised remote connections may result into a malicious intent to cause disruption by stealing or deleting sensitive data, modifying system’s core functionalities, and secretly tracking the victim’s activities.

 

    • Remote users must protect their User ID, because if a malicious third party, who is aware of user’s credentials, can gain access to the corporate network and corporate valuable data is sacrificed.

 

    • Don’t use any unsecured wireless network, because if you do so, you’ll be putting company’s data at risk. Think carefully about whether you need to use the WiFi, or if your task can’t wait until you are somewhere more secure.

 

    • According to a report by Trace-Security, 81% of company Data Breaches are due to the use of poor passwords. It’s surprising how many people not only use week passwords, but also rarely change them. However, using a complex password is one of the easiest ways to protect your important data. Remember to update them regularly and use a combination of letters, numbers and special characters. It’s also important to disable in your device setting the option of “remembering” passwords.

 

    • Avoid making any copies of data in your personal devices and opt for a cloud-based storage can help keep your data safe in the event your device is stolen or compromised by a hacker or virus. Plus, using the Cloud allows you to access your data anytime from any device.

Corporate Data Movement: How to Practice Good Data Security

Corporate Data Movement How to Practice Good Data Security

Data Movement refers to the transfer of files or information that can be critically important to all stakeholders in your organization: employees, suppliers and everyone you do business with. Companies are using all kinds of latest and supplicated technologies and techniques to protect their critical and valuable business assets. But, often forgotten, the most important factor, in any cybersecurity program, is trust.

 

In delivering their work rapidly and efficiently, whether it’s the marketing, sales or the finance team, employees forgets the essential data security measures if they are not trained well. In this article, we cover how business and technology leaders can ensure that their critical and valuable corporate assets remain safe and how they can teach employees to move data in safe way because if your employees don’t know how to recognize a security threat, how can they be expected to avoid it, report it or remove it? This is where IT needs to draw a line between balancing security issues and giving people the tools and accesses, they need to get their job done.

 

  • Shearing files containing corporate data via Emails

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A report on data security based on Ipswich File Transfer confidential surveys of IT professionals, revealed that a vast majority (84%) of the respondents send classified or confidential information as email attachments. Of that majority, 72% do this at least once per week, and 52% do this at least once per day. Try to imagine the quantity of data which is transferred via your email server every day with the information in between departments or with the personal information of employees. Mails with containing data of potential clients transferred from marketing to sales. As this sensitive data is transmitted via email servers with inadequate security controls. By doing it, employees are certainly putting company’s data at risk without realizing how dangerous they can be to the organization’s cybersecurity. Hackers are always looking for new ways to steal sensitive data by hacking email accounts to get the job done.

 

  • Sharing files containing corporate data via Cloud Servers

 

 As more and more companies switch to cloud or hybrid cloud environments, much more sensitive data is transferred via these cloud services such as Google Drive, Dropbox and Microsoft Azure. These clouds services are becoming more and more a regular part of any business process. The main problem while using a third-party file sharing service, corporate sensitive and confidential data is taken outside of company’s IT environment and causing a risk to the data’s privacy. Therefore, the IT department must have a sufficient overview of who has access to these services and which data is in the cloud or being transferred via cloud. The most important measure for the security of data in the cloud is who is responsible for protecting this data. It leaders must be certain that your company is well insured against breakdowns or security margins before signing any contract with cloud services. According to your own risk assessment, it may be concluded that certain types of data are better stored locally because IT there has more control over the security and compliance of this data.

 

  • FTP Servers

 

FTP is an application layer protocol used for the transfer of files between a client and server and is as old as the email and is used far more often than IT experts would like to admit. FTP is an ideal file sharing platform for small to medium-size enterprises which have basic file transfer requirements.  The problem with this method is that it is not considered as a secured protocol per today’s standards. Users don’t get the ability to encrypt and protect data as FTP has no encryption. Which leads they data in the transferred files front of a huge security risk. In addition to that, FTP has become over 45 years old and it is not suitable for high-volume transactions and multiple requirements. Therefore, companies must find better alternatives to FTP such as SFTP, HTTP, MFT.

 

Company must educate their workers about the best and safest data transfer approach and train them regularly on the pros and cons of each solution. The best way for businesses to handle this is to set a company-approved application that will demonstrate safe data-transfer. Employees whose companies provide them with a secure, easy-to-use file sync service will see no need to bring other file sharing services into the workplace. At the end of the day, it doesn’t matter which solution you or your end users use. Ultimately, your company is only responsible for the sensitive data, regardless of which tools and services you use.

 

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2020: Year of Chatbots

chatbot artificial intelligence salesforce

 

Artificial Intelligence (AI) is all around us and we are taking advantages of it continuously via our smartphones, wearables, Internet of things, cars, home appliances, in our offices, in public services, in our retail experiences throughout media and beyond. AI has fulfilled its promises to fundamentally change our everyday living. Artificial intelligence (AI) has the potential to transform industries and the way organisations and professionals used to work. With the ability to learn and adapt, AI is capable to develop increasingly sophisticated capabilities that will allow it to execute a growing number of tasks that works perform manually today.

 

According to an April 2019 survey from Ada and Forrester Consulting, 89% of customer service decision-makers in Canada, the UK and the US believe chatbots and virtual agents are useful technologies for personalizing customer interactions. Another study from Juniper Research has found that the operational cost savings from using chatbots in banking will reach $7.3 billion globally by 2023, up from an estimated $209 million in 2019. This represents time saved for banks in 2023 of 862 million hours, equivalent to nearly half a million working years.

 

While there had initially been fears that AI would replace human workforce and take over jobs, the emerging consensus is that is proving to be a bonus for enterprises and human workforce because it will allow machines to execute repetitive, routine tasks while freeing human up to perform higher level activities that will increase their overall productivity. In addition to that, As AI has been identified as one of the biggest technologies for the economic growth. More and more business and governments are launching programmes designed for developing deep learning capabilities in AI in order to build an AI ecosystem.

According to PwC’s 22nd Annual Global CEO Survey, AI will add US$15.7 trillion to global GDP by 2030, which is more than the current output of China and India combined. Gartner predicts that 70% of organizations will integrate Artificial Intelligence to assist employees’ productivity by 2021. Business leaders know that those who take the lead now will get the biggest share of this prize. according to the latest Global CEO Survey, nearly 3 out of 5 Global CEOs believe AI will have a larger impact on the world than the internet revolution.

 

ARTIFICIAL INTELLIGENC LARGER IMPACT THAN THE INTERNET REVOLOUTION

 

These figures show that AI is increasingly making its way into any workplace with the help of virtual personal assistants (VPAs) and other forms of chatbots and expanding human performance in many organizations. For enterprises, AI chatbots offer a way to build a more personalized and engaging customer experience, which in return delivers a wealth of customer information that is highly valuable in better understanding their customers and growing their business.

US market researcher expected that 85% of consumer-business interactions would be through intelligent bots. The new online study from USU confirms a high potential for the customer service of the future. Here below are few key areas where businesses can derive value from chatbots:

 

    • Business are creating value through transforming customer journeys by providing immediate response to consumer’s queries or issues. According to McKinney’s study, 75% of customer demand NOW service within 5 minutes of online contact. If business can beat this time, they can convert a ‘visitor’ into a ‘paying’ customer.

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    • Staffing a 24x7x365 contact center mainly with human agents can be costly. According Human Resource Institute, it costs companies $10-$15k to replace one frontline employee. Therefore, it’s easier for Business to avail a 24/7 customer service via their chatbots ecosystem that are able to resolve customer queries related to i.e. complaints, product returns, refunds, tracking & tracing of orders etc in no time. According to a survey by Oracle, 80% of brands are planning to integrate Chatbots in their customer service by 2020.

 

    • Chatbots help to reduce costs by enabling enterprises to serve more customers without hiring extra staff as Chatbots are able of speeding up response times, freeing up agents for more challenging work, and answering up to 80% of routine question.

 

    • Chatbots not only help to reduce cost but they also drive more revenue by upselling as they can remember customer’s preferences, they are able to provide advice, tips and recommendations. All of this is possible if the chatbot is intelligent enough to know the customer’s buying journey.

 

 

Sources:

 

Artificial Intelligence: Top Pick Statistics for 2020

Artificial Intelligence Top Pick Statistics 2020

    • According to the market research firm Tractica, Revenues from the artificial intelligence (AI) software market worldwide is expected to have a growth of 6 billion by 2025 – Statista

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    • According to Gartner, Inc. 25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology to communicate with customers by 2020 – Gartner

 

    • Large companies are adopting AI at a rapidly accelerating rate. Just 4% of enterprises had adopted AI 12 months ago. Today, 14% of enterprises have deployed AI. A further 23% intend to deploy AI within the next 12 months. Adoption will continue to accelerate; in two years, nearly two thirds of large companies will have live AI initiatives – Gartner

 

    • According to PwC analysis, AI, robotics and other forms of smart automation will bring great economic benefits and contribute up to $15 trillion to global GDP by 2030 – PwC

 

    • By 2020, investors will use platform, data value and customer engagement metrics as value factors for all enterprises- IDC

 

    • IDC predicts that the Global Datasphere will grow from 175 Zettabytes by 2025 – IDC

 

    • Artificial intelligence has come into the mainstream because it allows us to make sense of an increasingly large amount of data in real time. Indeed, worldwide data will grow 61% to 175 zettabytes by 2025- IDC

 

    • In order to fill skill gaps caused by the need of AI adoption,75% of organizations will be investing in employee retraining by 2025 – IDC

 

    • By 2021, at least 50% of global GDP will be digitized with growth in every industry driven by digitally enhanced offerings, operations, and relationships- IDC

 

    • The RPA Services Market will grow to reach $12 Billion by 2023. Also to be noted that, Forrester has previously projected that the RPA software market itself will grow to $2.9 billion by 2021. – Forrester

 

    • 11,214 results This is the number of open positions produced by a recent search for “robotic process automation”on LinkedIn’s jobs site. Titles vary within this growing IT jobs category, but “RPA developer” (and variations of the same) is an increasingly common one – reflecting the need for IT pros who can build the bots that enable organizations to offload repetitive, time-consuming tasks – LinkedIn

 

    • Clinical health AI applications can potentially create $150 billion in annual savings for the US healthcare economy by 2026 – Accenture

 

    • Growth in the AI health market is expected to reach $6.6 billion by 2021—that’s a compound annual growth rate of 40% – Accenture

 

    • According to a report by Statista, revenue in the Smart Home market amounts to $90,968m in 2020. Household penetration is 9.3% in 2020 and is expected to hit 19.3% by 2024. The average revenue per installed Smart Home currently amounts to $77.07. Revenue is expected to show an annual growth rate (CAGR 2020-2024) of 15.0%, resulting in a market volume of $158,876m by 2024 – Statista

 

    • 80% of all marketing executives predict Artificial Intelligence will revolutionize marketing by 2020 by generating a better sale close rate, increase in revenue, improvements in website traffic and customer engagement and a higher conversion rate of potential leads to paying customers- DEMANDBASE

 

    • Chatbots integration will allow banking and healthcare sector to save $8billion annually by 2020- Juniper research

 

    • AI surveillance technology is spreading at a faster rate. At least 75 out of 176 countries globally are actively using AI technologies for surveillance purposes, including smart city/safe city platforms (56 countries), facial recognition systems (64 countries), and smart policing (52 countries) – Carnegie endowment for international peace

 

    • AI embedded in analytics and other marketing software will free up more than a third of data analysts in marketing organizations by 2022, providing them with more time to spend on other business priorities instead of spending time on repetitive manual processes – Gartner

 

    • In approximately 60% of occupations, at least 30% of constituent activities are technically automatable by adapting currently proven AI technologies in sectors such like: Finance and insurance, Retail, transport and trade, Professional services, Manufacturing, Healthcare – McKinsey Global Institute

 

    • According to the report, the global artificial intelligence (AI) in cyber security market was USD 7.1 billion in 2018 and is expected to reach approximately USD 30.9 billion by 2025, at a CAGR of slightly above 23.4% between 2019 and 2025 – Zion Market Research

 

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