December 2020 – Xorlogics

Business Process Automation Trends 2021

28 December 2020
by: Aisha Javed
in: BlogPost
Tags: #automationanywhere, #AutomationArt, #automationengineer, #automationengineering, #automationequipment, #automationsolution, #automationtesting, #AutomationTool, #robotics, #roboticsengineering, #RoboticShop, #roboticstechnology, #technology, #technologycompany, #TechnologyConsulting, #technologyinnovation, #technologynews, #technologyrules, #technologysolutions, #technologytakeover, Automation, RPA
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As 2020 is slowly drawing to a close, it is time to discuss future trends in (industrial) automation that are likely to have a significant impact in 2021. Based on the current facts, conclusions can be drawn that artificial intelligence and automation will bring steady innovation for companies of all sizes and from all sectors. During 2020, automation technologies have experienced a substantial boom especially due to the covid19 pandemic. Industrial and manufacturing operations have been massively evolved with the integration of machine learning and robotics. In fact, companies and industries are no longer fully dependent on a human workforce for simple, complex, manual, and repetitive tasks. They are gaining a competitive advantage with digitalization and IoT.

Here below are the top emerging trends to watch in automation for upcoming years:

RPA and business workflows

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RPA isn’t new, many companies use this technology to automate their routine tasks. RPA as an industry is growing exponentially– the global robotic process automation market size is expected to reach USD 10.7 billion by 2027, expanding at a CAGR of 33.6% from 2020 to 2027 – Grand View Research. RPA used in the automation of manual and low-value repetitive tasks, such as data entry (order, invoice, etc), looking up information in databases, typing in updates, prepare a template, run and download reports, read and reply email, send emails to follow up with customers, etc. is passed. During the pandemic, organizations realized their technological backwardness and the risks associated with a further delay in digitization.

In 2021 everything will revolve around business workflows. The call for digital transformation is growing and ensuring streamlined, smooth processes that delight both customers and employees. To achieve this, companies are increasingly targeting intelligent RPA solutions. Because many processes in companies are still only partially automated – if at all. It will therefore be about making RPA technology even better usable in the future. With the integration of Cognitive RPA along with other intelligent components, business processes that require human reasoning or decision-making can be automated. A robot cannot, therefore, decide on its own to add a new dimension to the process that has not been precisely defined before. This is the only way to automate business-critical workflows end-to-end, for example.

Automation and Cyber-Threat

In order to protect against automated modern cyberattacks, organizations will be incorporating automation into cybersecurity efforts. Automation plays an important role in defense against threats. Modern automatisms will increasingly develop their effect in the fight against the threat by reducing the volume of threats and allowing faster prevention of new and previously unknown threats.

If implemented appropriately, providers of cloud platforms can take action against cybercriminal groups that use trusted services for malicious attacks. In the past, it has been observed how legitimate websites – for example, Microsoft365 or Google Drive – have been imitated in order to steal data entered by unsuspecting victims. With the right tools and validation technologies, automation can aid in the prevention of successful cyberattacks and track down such fake login pages – with the aim of counteracting the risk.

Digital employees

As the ongoing global pandemic, has triggered an acceleration of a digital working environment, business leaders are learning lessons to apply to their futuristic organizations. Remote work is here to stay; thus, many organizations were forced to tap into their technologies and pushed creative ways of leveraging them to ensure business continuity. Businesses around the globe are exploring how they can implement and strengthen their digital strategies and unleash the true power of Technology – not just from a technology and environment perspective but from leadership, change management, and career-growth perspectives, as well. Companies are preparing themselves for the hybrid future or work by investing heavily in the tools needed to work remotely and prioritizing tech and digital infrastructure investments that support sustainable remote/hybrid work.

While no one knows exactly what the future holds for us, according to Forrester, companies are investing a lot in an “anywhere-plus-office hybrid” model in which more people will work outside the office more of the time. Therefore, it’s certain that remote working will play a major role in how the workplace will evolve in the coming years and will continue changing the way we work.

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COVID19: Digitization Recovery Plan for 2021

To help repair the economic and social damage caused by the coronavirus pandemic, digitization will continue to boost in 2021. All those lock-down measures in response to the coronavirus outbreak have frozen the economic activity in certain sectors and harshly disrupted others, which resulted in worldwide unemployment and bankruptcies. In order to overcome all restrictions in the contactless world, citizens and businesses are relying on the internet and connectivity as social and economic activities became more digital.

What is now very clear, is that COVID-19 has accelerated digitalization. IT decision-makers are under pressure with using new technologies to modernize legacy processes and recognize and implement new business model innovation opportunities, more than ever before. All digital business transformations must begin and end with a crisis recovery plan and must reinforce companies’ foundations for a modern and more sustainable future. Additionally, as customers are getting more used to doing things digitally. This opens up opportunities for businesses to introduce new products and to reduce costs. The Belgian government has also agreed on an investment package of 4,3 billion EUR in digitalization, sustainability, education, health care, R&D, 5G, mobility.

Here below are the top digital transformation trends that will shape 2021.

Businesses’ journey to the cloud will accelerate in order to digitize quickly and effectively in the response of COVID-19. Across industries, this acceleration will result in their digital business transformation for long-term growth and profitability. This migration of infrastructure and applications to the cloud will enable leaders to innovate quickly, by significantly reducing development and solution delivery cycles, empowering operational efficiency through cost optimization, and benefiting from real-time accessibility of data.

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Companies will invest in 5G in order to enhance the experience of workforce mobility (remote work), videoconferencing, and digital collaboration. This adoption is motivated by the need for more bandwidth, faster speeds, reliable and resilient connectivity as businesses cannot afford to be disconnected. 5G will boost the company’s existing network by providing diverse connectivity, to ensure scalability for growth and business continuity with a faster response time, delivering a quality user experience subsequently increasing productivity and customer service. The IEEE 2020 Global Survey of CIOs and CTOs surveyed 350 CIOs or CTOs in the US, China, UK, India, and Brazil from Sept. 21-Oct. 9, 2020, revealed that 52% have accelerated 5G adoption. Doubtlessly, with all these earlier mentioned benefits, the value and adoption of 5G will become increasingly mainstream in 2021. Additionally, by 2030, 5G modules are expected to account for almost 30 percent of total B2B 5G IoT module revenues.

Worldwide industries will turn their attention to robot resilience in 2021. Organizations will accelerate automation projects more critically. With intelligent automation projects, ROI is realized instantaneously, offsetting the upfront investment. Automation (RPA) allows organizations to automate certain types of work processes to reduce the time spent on costly manual tasks and reallocate resources elsewhere. Software robots will automate the work of most people by taking the unpredictable, dreary, and monotonous tasks, faster and with fewer mistakes, while human capital resources will be assigned to higher-value tasks or to fill critical gaps.

COVID-19 has forced companies all over the world to adapt to and embrace remote work. With the safety concerns that continue to grow, companies are negotiating remote work policies as their business strategy for the long term. Even though many companies succeeded in the rapid transitions to remote work, they are realizing that remote work is here to stay. Companies and employees are realizing the significant benefits of remote work, such as increased flexibility, autonomy and productivity, better work and life balance, lowered business expenses, etc. according to a Gartner study, 74% of CFOs and Finance Leaders say that they will move at least 5% of their employees to remote working permanently post-pandemic, another 25% of the participants say they will move 10% of their workforce to remote working permanently.

Countries around the world are working on more comprehensive and accessible electronic health records. The access of the patient to his medical record by electronic means is part of the eHealth Action Plan validated by all the Belgian ministers of health. By simply asking your healthcare provider to activate the option, you can access to the contents of your documents. The online medical record allows the patient to have their health record at any time. Additionally, the AI healthcare market is expected to exceed $34 billion by 2025 as artificial intelligence is already playing a huge role in the digital transformation of healthcare. In fact, AI is being used currently for AI-assisted robotic surgery, assist pathologists in making more accurate diagnoses and treat illness, detect cancer in its earliest stages and subsequently develop new treatments, and doctors are using AI-enhanced microscopes to scan for harmful bacteria’s in blood samples at a faster rate than is possible using manual scanning.

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Covid19 – What is the new normal?

Covid19 - What is the new normal

Today, we are living in a digital era – everything is digital. Additionally, Covid19 impacted the entire world. Online apps and services rapidly became the primary way of engaging with their consumers as businesses had to figure out how to engage, convert, and deliver as much as possible through the new channels. As the enterprise is collecting, holding, and using consumer data to personalize offerings and offer a smooth user experience, consumers want their personal data to be protected.

In order to understand how the consumer’s digital lives have changed, since the start of the pandemic, ForgeRock’s has conducted a consumer survey, The New Normal: Living Life Online, based on 5000 consumers across the US, UK, Germany, Australia, and Singapore. Here below are four key findings:

Nearly half of all respondents confirm using more online services even when things return to “normal”.
For more than one-third (35%) find the log-in process complicated which leads to canceling their account, while 32% said they would look for another service. It shows that some industries were better at meeting consumers’ needs than others during the pandemic.
65+ are also embracing the new digital lifestyles, with 31% saying they will only shop online when this is all over.
Finally, this shift isn’t just among senior citizens. A third of consumers ages 18-24 say they won’t go back to stadiums or theatres, instead, they’ll keep watching sports, concerts, and movies online.

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ForgeRock : The New Normal – Living Life Online

This number shows that the COVID outbreak has led to an increase in digital services use as worldwide consumers are somehow forced to find digital replacements for all those activities they were used to do in person. Many people were new to this digital experience, according to a March 2020 consumer survey, five percent of consumers aged 65 years and above have bought a product online for the first time due to physical distancing and self-quarantining practices. They specially signed up for their online grocery accounts, but plan to switch back to their normal shopping routine as soon as they can.

Registering for an account is the first experience consumers have with a brand. Depending on how the registration process runs, loyalty to the brand can develop – or be destroyed. A smooth registration process can convert consumers for the rapid adoption of apps and online services, which has a huge impact on changing consumer preferences long-term. This shift to online services is creating a huge opportunity for companies to strengthen relationships with their customers if they are capable to meet customers’ primary needs, such as safety, security, and everyday convenience. By delivering digital experiences that help consumers get things done quickly and easily companies can build a foundation of goodwill and long-lasting emotional connections with the communities they serve.

The survey also showed that the banking, retail, and entertainment industries achieved a good ranking for their online user experience. Many consumers will therefore continue to use these services even post-pandemic. In contrast, newer digital channels, such as applications in the government, education, or health sector, were rated poorly. Thus, sectors that want to be successful in the “New Normal” have to deal with the two consumer priorities “data protection” and “user experience” and improve their offerings in these areas.

We can conclude from the result of this survey, organizations that respond to the expectations of modern consumers, are able to deliver products and services in an innovative way, and can communicate with their customers through new channels, have a high probability of preventing their migration to the competition. If they are unable to deliver any of the earlier mentioned services, they need to change and have to define a new digital strategy and roadmap. It is predictable that consumers will spend more time online even after the pandemic. Therefore, providers should now take steps to offer their customers a better user experience and thereby bind them to their online services.

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Cloud or On-Premises? Combine both worlds for high performing IT

Cloud or On-Premises Combine both worlds for high performing IT

Cloud computing is definitely on the rise and has been for years now. Covid19 pandemic is playing a huge role in the increased adoption of cloud solutions. Organizations worldwide are comparing the difference between cloud and on-premise IT and opting for the best option for their business in the long run. Although hybrid IT infrastructures offer many advantages but cost companies a lot of time in setting up and managing them. Here below is a comparison of cloud vs on-premise with the main focus on security and cost.

Corporate IT and staff are under huge pressure of new work requirements under Covid19 circumstances. Home-office, increasing data volumes and more and more cyber-attacks are just some of the challenges that organizations are facing. Although cloud services can drive cost savings, their main value lies in supporting a fast-moving digital business transformation. Migration to the cloud gives companies greater flexibility and collaboration with staff, faster deployment times, easy scalability, less infrastructure complexity, enhanced security features, and transparent costs. But despite these advantages, a complete migration to the cloud is not a preferred option for companies as they have legacy applications operated in their own data center. In addition, cloud computing poses control issues for many companies.

Many organizations still consider that it’s cheaper for them to continue operating the existing infrastructure instead of managing cloud infrastructure. However, if set-up correctly, the pricing model in cloud computing is quite similar to “usage-based”, aka “consumption-based”, pricing. Companies only pay for their customized service. They can also opt for the model of “pay-as-you-go” which differs from the traditional renting method. It involves the payment of the negotiated cost to have the resource for a specific period of time irrespective of the actual usage. The main benefit of these payment systems is that companies can increase their data stockage capacity into their clouds in a few minutes/ days instead of waiting weeks or months to acquire new hardware in their traditional IT. Thus, without any burden of ownership, companies can focus more time and resources on using products effectively, rather than on the installation, maintenance, and upgrades.

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In terms of security, the cloud is a robust infrastructure that provides reliable and efficient data storage and protection. As almost each cloud services providers carry out regular security and maintenance of their cloud servers on regular basis, it enables maximum protection of corporate data. Also, the level of data protection depends mostly on the security state of each data center. Even if the data is on the cloud, companies are always in control of data location and how it is being protected. Businesses who want to protect their most sensitive data can opt for cryptographic encryption mechanisms which are certainly the best options. Although the majority of cloud service providers offer maximum transparency and secure cloud hosting solutions, it is, however, the responsibility of businesses to make sure their providers are providing the right security and compliance measures for their business. Tip: choose a provider that offers maximum transparency and secure cloud hosting solutions.

There is a common misconception that on-premises solutions are only physically located at an organization’s official site. But the corporate applications and data are not only stored on an in-house server but also on a private cloud their choice. This offers the business’s to fully control their own security and access to the data and application. Therefore, the own data center still plays an important role for many but they are also responsible for all the maintenance, upgrades, and security-related issues related to the hardware. Nevertheless, for some companies, having a strong on-premise, or in-house, infrastructure provides robust security, improved speed, and increased peace of mind. It’s their preferred option because they gain a number of benefits such as easy management, improved ability to provide services and applications to the business, and increased security through their on-premise virtualization infrastructures.

Many businesses today want to have the ability to combine these two infrastructures in order to gain the best of both worlds, and their best option is to opt for hybrid cloud. Hybrid infrastructures involve combining cloud solutions with the company’s own data center. For example, workloads can be moved to the cloud on-demand, while legacy applications continue to run on-premises. But building these types of infrastructure comes along with high expenses and complexity related to the proper implementation. Time and resources that many companies do not have. Not to mention the expertise required.

In order to successfully transform digital business processes, companies need to adopt hybrid cloud very strategically. The optimal integration of cloud and on-premise must be well studied. New or changed business requirements that arise, for example, from pandemic situations such as covid19, require adjustments and the further flexible development of IT in companies. Companies need flexibility now more than ever before. In order to become more flexible, they should no longer be faced with the choice between private or public cloud, on-premises solution, or even between different cloud providers. Rather, companies need an optimal hybrid solution that enables them to overcome many of the challenges and operational inefficiencies they are currently facing. Thus, it’s only by making the right decisions and following best practices, leading organizations can easily combine the best of on-premise and cloud in order to reap significant benefits in faster delivery, flexibility and easy scalability, agility, improved reliability, and savings on IT costs.

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