Continuous improvements in technological applications have allowed more and more organizations to develop systems with user-focused designs. Not only they get higher success in day-to-day usage, but it helps to increases the overall probability of technology adoption. With a User-Centric Information Systems, organizations have a comprehensive examination of the latest strategies and methods for creating technological systems with end users as the central point of the design process.
Here below is a checklist that lets you decide whether including user experience in IT project development worth the time and resources?
01: Integrate the End-User’s Perspective
Focusing on the backbone of the IS system, the IT production teams must ensure that the infrastructure works: servers, switches, storage, etc. Even if the gathered information is a good indicator of the end user’s experience, it remains insufficient.
Imagine a strategic application deployed in an organization, which is taking enormous time to start, while in data center, all signals are green. In the absence of an end user-centric information system, you need to rely on help desk calls to acknowledge the problem – and we all know that all problems aren’t carried forward.
With the right tools, you can detect real time problems and take better preventive measures before the user can be affected.
02: Prevention is better than cure
Anticipating and resolving problems proactively before they affect end-users reduces the financial impact on the IT Team and the entire organization. But how can one be proactive while concentrating all their efforts to correct problems posteriori? Well, with an IS analysis solution, centered on the end-user, organizations are able to detect and interpret any event related to each application and connection within their environment. This high level of visibility allows them to understand what’s happening and why, but also to proactively solve problems before they affect user productivity.
If a new business application requires the use of a specific version of an Internet browser, users of previous versions may be blocked. Once the problem has been solved for a given user, a final user-centric information system immediately identifies all the stations and users in a similar configuration and therefore potentially at risk. IT support can solve the problem proactively, without waiting for other users to remount the problem.
03: Optimize the IT Investment’s ROI on business
Optimizing the operating costs of informatics system does not simply mean reducing IT costs. It’s only for the ISD to better target its investments by privileging the projects and resources likely to increase the competitiveness of the company.
End-user centric information system analysis solution helps to better identify the IT resources and services used within the organization. Equipped with contextual analytical data, the ISD can better focus its priorities and reassign existing assets in order to perpetuate IT investments.
The consumerization of IT and the ever-increasing expectations of executives expect a perfect cohesion in the relationship between ISD and users. An efficient analytical solution for monitoring the information system is therefore a real asset to optimize the ISD’s efficiency.
04: Do not be overwhelmed by the complexity of your infrastructure
In the era of consumerization of IT, the increasing diversity of systems, applications and generated data increases the complexity of the information system every day.
Confronted with ever more complex and difficult to manage environments, IT teams need to have a clear and accurate view of past, current and future events.
A workstation-centric information system analysis solution is the missing link to ensure full visibility into the effective use of IT resources and services from the end-user’s point of view. A perfect understanding of the user context is just as important as the quality of the applications. For example, many users connect to the information system outside of office hours. What would happen if some of them sent a large print to a central printer before disconnecting? It could be a potential internal threat. Data about this type of behavior exist, but do you really know where to look for them?
The detection and reporting of this type of behavior is only one example of how the analytical data gathered from end-user can be used. More and more companies are adopting a user-centric information analysis system to make sense of the enormous volumes of data related to the connectivity and IS performance to solve problems proactively.
05: Plan, organize and measure results more precisely
As a cornerstone of the IT Infrastructure Library framework(ITIL), change management is designed to ensure that all IT infrastructure modifications requests are processed efficiently through the use of standardized methods and procedures. It’s important to limit service disruptions and to position themselves from the perspective of the end-user before, during and after the modification/change.
Take an example of Microsoft office update: The simple information available about the installed Office application doesn’t allow to develop an action plan guaranteeing a transparent update for the users.
The IT team must be fully aware of the context in which the application is used, as well as the network connections established by the application, to ensure that they remain available after the new version is deployed. Thus, IT must ensure that all workstations are compatible with the new version, both in terms of configuration and the state of integrity required. In fact, some applications running on MS Office 2003 might not support an upgrade to MS Office 2013 for CPU, RAM, or other reasons.