Human Machine Partnership – Is 2018 the year of #MachineLearning?

Human Machine Partnerships2018 is all about the further rapprochement of man and machine. Dell Technologies predicts the key IT trends for 2018. Driven by technologies such as Artificial Intelligence, Virtual and Augmented Reality and the Internet of Things, the deepening of cooperation between man and machine will drive positively the digitization of companies. The following trends will and are shaping 2018:

 

Companies let AI to do data-driven thinking

 

In the next few years, companies will increasingly use the opportunity to let artificial intelligence (AI) think for themselves. In the AI systems, they set the parameters for classifying desired business outcomes, define the rules for their business activities, and set the framework for what constitutes an appropriate reward for their actions. Once these sets of rules are in place, the AI systems powered by data can show new business opportunities in near real time.

 

The “IQ” of objects is increasing exorbitantly

 

Computing and networking items over the Internet of Things are becoming increasingly cost effective. The embedding of intelligence into objects will therefore make gigantic progress in 2018. Networked device data, combined with the high levels of computing power and artificial intelligence, will enable organizations to orchestrate physical and human resources automatically. Employees are becoming “conductors” of their digital environments and smart objects act as their extension.

 

IQ of Things

 

AR headsets ultimate comeback in 2018

 

Its economic benefits have already been proven by augmented reality (AR). Many teams of designers, engineers or architects are already using AR headsets. Whether to visualize new buildings, to coordinate their activities on the basis of a uniform view of their developments or to instruct new employees “on the job” even if the responsible instructor cannot be physically present at the moment. In the future, AR will be the standard way to maximize employee efficiency and leverage the “swarm intelligence” of the workforce.

 

AR headsets

 

Strong bond of customer relationship

 

Next year, companies will be able to better understand their customers through predictive analytics, machine learning (ML), and artificial intelligence (AI) and use these technologies to improve their customer first strategies. Customer service will perfectly maintain the connection between man and machine. It will not be first-generation chatbots and pre-made messages that address customer concerns in the service, but teams of people and intelligent virtual agents.

 

Deeper Relationship with Customers

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The “Bias Check” will be the new spell checker

 

Over the next decade, technologies such as AI and Virtual Reality (VR) will enable those responsible to evaluate information without prejudgment and make decisions in an entirely balanced way. In the short term, AI will be used in application and promotion procedures to bring out conscious or unconscious prejudices. VR is increasingly being used as an interviewing tool to cover the identity of applicants with the help of avatars. “Bias checks” – “prejudice checks” – could become the standard procedure in decision-making processes in the future, just as spell-checking is today when it comes to writing texts.

 

Bias check

 

The mega-cloud is coming up

In 2018, an overwhelming majority of companies will adopt a multi-cloud approach and combine the different cloud models. To overcome the associated cloud silos, the next step will be the mega-cloud. It will interweave the different public and private clouds of companies in such a way that they behave as a single holistic system. With the help of AI and ML, this IT environment will be fully automated and consistently evaluated.

 

mega-cloud

 

IT security is becoming more important than ever

 

In today’s increasingly connected world, IT security companies need more than ever to rely on third parties. They are no longer individual instances, but parts of a bigger whole. Even the smallest errors in any of the connected subsystems can potentiate to fatal failures in the entire ecosystem. In particular, for multinational corporations, it’s a must in 2018 to prioritize the implementation of security technologies. This development is further fueled by new regulations, such as the GDPR regulation of the EU.

 

 

E-sports gaming industry ready for mainstream

 

Not least driven by virtual reality, the phenomenon of e-sports for companies in the media and entertainment industry 2018 finally become a fixture. Millions of other players and viewers are jumping on the bandwagon and making continuity e-sports mainstream for 2018. This phenomenon is representative of a bigger trend: even original physical activities such as sports are digitized. In the future, every business will be a technological business, and people’s free time will be shaped by networked experiences.

 

“People have been living and working with machines for centuries,” says Dinko Eror, Senior Vice President and Managing Director, Dell EMC Germany. “In 2018, however, this relationship is reaching a whole new level: man and machine will be more intertwined than ever, and that will change everything – from the way we do business to the design of leisure and entertainment.”

#MobileApp Forecasts 2018

Mobile Services Will Soar Globally To $32.4 Billion By 2018

In their forecasts for the year 2018, the app analytics company “AppAnnie” picks out the key changes in applications and the mobile app market industries. AppAnnnie sees the European legislation PSD2 as a trigger for the development of the financial sector and fin-tech companies. Not only that but the PSD2 directive will bring about one of the most important disturbances in the banking sector.
For those who don’t know, the PSD2 Directive is an extension of the first Payment Services Directive (PSD) adopted by the European Commission in 2007. The aim is to regulate the activities of payment service providers and to create a harmonized framework across the EU. This regulation is expected to increase the number of providers in the ecosystem and increase competition, with a view to offering consumers greater choice and greater transparency.
Danielle Levitas, SVP Research of App Annie, explains: “The European Open Banking legislation will unbundle the value chain of European banks. Aggregated apps are increasingly becoming the primary channel for private finance activities. Once the benefits of these changes have spread, we anticipate similar innovations outside the European markets. Nonetheless, traditional retail banking will continue to develop innovative ideas around the world. For example, in November 2017, Wells Fargo announced the launch of Greenhouse in the first half of 2018. It’s a standalone app that combines Mobile First bank accounts with spend analysis. “

 

P2P Payment – A FinTech App Revolution

P2P Payment - A FinTech App Revolution

In this context, App Annie also sees a total change in consumers sharing their money, especially among the Y-generation, also called Millennials, who were teenagers around the year 2000. These young people hardly carry any more cash in their purses. P2P transfers. Peer-to-peer (P2P) platforms facilitate the making of payments directly between peers, by allowing people to transfer funds from their own bank accounts, for example, into the bank accounts of others through online technology or mobile phones. P2P options are increasingly becoming available, including on social media networks like WeChat (through their ‘WeChat Wallet’ offering, in partnership with Standard Bank).

 

The interesting fact of P2P method is that the rates and terms of P2P transactions are more favourable for consumers, both in price and convenience. For consumers, it reduces the use of intermediaries or third-party institutions in their day-to-day dealings together with the need to physically travel to a bank to make payments, to deposit cash, or to access other key financial services.
A well-known example of a type of P2P platform is Blockchain, which allows peers to transact with one another and to record their transactions. Blockchain has its own virtual currency, in the form of Bitcoins, which can be used to conclude online purchases – buyers simply pay the Bitcoin amount at checkout and sellers receive that payment in their own currency.

Experts only sees an increase in transaction volume for P2P payment apps. The AppAnnie’s forecast is based on the increased number of instant transfers as well as payment service providers. According to App Annie, this is also because retailers and sellers are increasingly offering these services as a payment option.

 

Paying via social networks – WeChat from China makes it happen

In addition, App Annie notes that the tasks of banks and payment services are also influenced by very different players, such as messaging services and social networks. “WeChat stands out among these companies,” says App Annie. “For many users, WeChat is China’s main distribution channel for services and the central hub for many business activities.”

 

The future of the App Economy

 

Both the Apple App Store and the Android market will be celebrating their 10th anniversary in 2018. They can look back on a steady growth in apps: At the end of October 2017, more than 2 million apps were available on the iOS App Store and more than 3.5 million on Google Play. This trend will continue in the new year. App Annie expects worldwide consumer spending in all mobile app stores to increase by about 30% to more than $ 110 billion in 2018. As in previous years, the Chinese app stores will continue to be an important market in 2018 – especially the iOS App Store. App Annie writes: “In fact, we expect the Chinese growth rate to leave the rest of the world behind.”

 

The future of App Stores

 
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As the number of apps increases crucially, individual apps are becoming harder to find. This situation must be solved for example through categorization and editorial support. In June 2017, both Apple and Google announced the launch of updates for the iOS App Store and Google Play to address the issue of “lack of attention through app curation and editorial content”. These features will help users find the best and most adapted app to their requirements, while also managing select categories based on their areas of professional expertise. This way the existing apps can only benefit specially app in the entertainment and leisure sectors.

 

Augmented reality in apps is powered by Facebook, Google, Apple, Alibaba

Augmented reality in apps

Augmented reality has long sounded like a wild futuristic concept, but the technology has actually been around for years. It becomes more strong and continuous with each passing year, providing an surprising means of covering computer-generated images on a user’s view of reality by creating a combined view rooted in both real and virtual worlds.
The available selection of augmented reality apps is diverse, but Thanks to Pokémon GO and Snapchat, AR technology reached worldwide recognition. For now AR technology is used across numerous industries such as: healthcare, public safety, gas and oil, tourism, marketing etc. Worldwide shipment of smart augmented reality glasses are forecast to reach around 5.4 million units by 2020. And the global augmented reality market is expected to grow significantly to about 90 billion U.S. dollars by 2020.

 

Video Streaming – iOS and Google Play

 

“For video streaming services, 2017 was another outstanding year with new audiences and critical praise for in-house production. From January to October 31, 2017, video streaming apps have increased significantly. The increase in entertainment category was over 85% for iOS and over 70 % for Google Play compared to the same period in 2016. That’s a record increase!

 

The New Paradigm Of Retail

 

2018 retail is characterized by an interactive shopping experience that is technology-enabled. Ideally, retailers will focus to gather more and more business intelligence about consumer buying habits across all channels, collect new insights into shopper’s habits in order to plan their merchandising, pricing and promotional strategies designed specially to meet their individual needs.
These digital innovations will mark a big change in consumers shopping habits in 2018 as well. The overall changes will be in nature of existing retail channels (e.g., mobile app, web, physical store). For example, as you can see in China, according to App Annie, private customers in Western markets are increasingly turning to physical stores to pick up ONLY their mobile-bought goods. At the same time, the risk for the cash registers in the shops to disappear is very high.

 

The changing market fot food delivery

 

Worldwide, the market for food delivery stands at €83 billion, or 1% of the total food market and 4% of food sold through restaurants and fast-food chains. It has already matured in most countries, with an overall annual growth rate estimated at just 3.5% for the next five years.
These numbers shows how ordering food via platforms is already so popular that more partnerships are expected in 2018, according to App Annie. Food delivery service provider (DaaS), as described e.g. UberEATS, Deliveroo or Takeaway are currently trying to gain market share in premium markets where customers are more willing to pay more for good food.

 

10 Gartner forecasts that will mark the IT in 2020

On the occasion of its Symposium / ITxpo (CIOs and senior IT leaders annual gathering) from 16 to 20 October in Orlando, the research firm Gartner announced 10 tech predictions for 2020. Gartner analyst reveled tech insights to help next gen IT teams and help to develop business.

One of the strong massage Gartner highlighted during the Symposium / ITxpo was the rapid adoption of augmented reality, web browsing, increased digital capabilities. According to the consultant, many users expect that companies, universities and governments implement these changes in near future.

10-gartner-forecasts-that-will-mark-the-it-in-2020

 

These are the 10 short-term forecasts announced by Gartner during its annual conference:

 

    • By 2020, 100 million consumers will shop in augmented reality environments
      Augmented Reality, known as the integration of digital information with user’s environment in real time, “will cover data”, told Daryl Plummer – analyst at Gartner. For example, when you enter a supermarket, “information on the various products will float in the air in front of each of them,” so consumers can check virtually before buying them. The AR will also be used in online shopping. Gartner predicts that by 2017 one in five global leading brand will be using augmented reality. Today, viewers can already see AR applications in football televised games, with new indicators displayed on the screen during games.

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    • By 2020, “We will talk more with robots than with our spouses
      More concretely, for IT managers, this shift interactions to the voice exchange means that within four years, 30% of web browsing sessions will be done without screen. This is what is already being used by Alexa voice service of Amazon, and Google Home with the Echo device. But Gartner predicts that by 202 room-based screenless devices such as Amazon Echo and Google Home will be in more than 10M homes “This growing need for voice communications to interact with the Internet raises many questions” statement given by Aren Cambre, who heads a research group on Internet technologies at Southern Methodist University. “So far, all data representations have been designed for visual display,” he added, but it is not known yet how this will work non-visual interaction to use the services. “For example, how will a student ” see “his notes with Alexa? Or, how will he be authenticated? These are some important questions that we need answers before any shifting.

 

    • By 2019, 20% of brands will abandon their mobile applications
      “The applications shall be no more first class marketing support for major brands,” said Daryl Plummer. For many Gartner clients, already, apps were not up to the expectations of companies,” he added. “In addition, the app stores are full of apps, and it is very difficult to find a truly exceptional or indispensable app.” Plus in many cases, the maintaining cost of app is still higher than the profit. “Companies will turn more towards the mobile Web or will call on” Progressive Web Apps” just like Google. “When the user connects to a website from a mobile device, a framework will be downloaded in their mobile, and the next time they sign in, the app will work instantly,” said Daryl Plummer. Updates will be automatic. Don’t panic, the Apps are not going away, but “we get kind of in a post-app era,” he added.

 

    • The companies will use algorithms that will aim to “provide constructive help to the billions of worldwide workers”
      This system will work as a virtual assistant and by the end of 2017 the algorithms will allow commercial organizations to increases in profit margins by alerting employee’s behavior positively.

 

    • By 2022 the value of blockchain-based organizations will exceed $ 10 billion
      Blockchain, a public register of financial transactions, will enhance and promote the development of “major EU trading operations.” Because it helps to increase transparency and trust in transactions, blockchain technology will promote the development of large “ecosystems”.

 

    • By 2021, 20% of all individual activities will involve at least one of the top seven digital giants
      According Gartner, these 7 companies are Google, Apple, Facebook, Amazon, for the United States, and Baidu, Alibaba and Tencent, for China. These companies will be leading in IoT adoption and implications. This means that consumers will depend more than ever, on the large IT services companies via sensor based devices from these digital giants. Not only business but by 2020, 20% of homes will dispose more than 25 IoT and connected home solutions as well.

 

    • Investments in innovation won’t be cheap at all
      Gartner estimates that for every 1 dollar spent on innovation, it will take 7 dollars for its implementation. Especially because data centers have not been modernized, and it may have to resort to new and unknown technologies such as machine learning. “This also means that IT service providers will have to develop and modernize their skills to use these new technologies,” said Daryl Plummer.

 

    • IoT data will cause a slight increase in demand for storage
      The Internet of Things will produce a lot of data, but by 2020, the additional storage demand will increase by less than 3%. Indeed, most IoT data will not be stored, and algorithms will know what data should be saved.

 

    • By 2022, the IoT will save $ 1 trillion per year for consumers and businesses
      As a business, saving maintenance, services and consumables coasts is one of the biggest goal. For example by using sensors (IoT devices) it is possible to predict when it’ll be easier to predict material maintenance etc.

 

    • The use of fitness trackers will expand
      By 2020, Gartner estimates that 40% of employees will be able to reduce or cut off their health care expenses by wearing a fitness tracker.

 

Sources:

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