We provide software & System multi channel multi level support teams and individual resources from 1st, 2nd and 3rd line support over email, web chat, community networks as well as ‘high touch’ telephone based and onsite support depending on your service level needs.

Developing stable, scalable, usable software is one part of where we add to your capacity, to complete and compliment our development capabilities we provide outstanding support services with dedicated teams supporting a wide range of end users, applications and systems via a variety of support channels.

With a virtual support team you can afford to include developers on the first line of your support infrastructure, so technical issues, reports are received, investigated and resolved by developers reducing the overall time taken to escalate it to third line. This approach maximizes support efficiency and software quality in the long term, and keeps your end users in a happy place.

We are supporting user’s all over the globe over a range of web applications, some developed by ourselves some third party; from light touch email, web chat to nurturing and moderating online crowd sourcing communities. With us your end users are in good, responsive and effective hands! We do awesome support with you.

The help desk/Support industry divides support into three tiers (or levels):

• Tier 1 Support:
  Tier 1 provides basic software application and/or hardware support to callers.
  
  
• Tier 2 Support:
  Tier 2 provides more complex support and/or subject matter expertise on software applications and/or hardware and is usually an escalation of the call from Tier 1.
  
  
• Tier 3 Support:
  Tier 3 provides support on complex hardware and network operating system software and usually involves certified systems engineers. Call lengths on Tier 3 vary widely depending upon the type of incident.